You can design your website and put it online on the Free plan before you pay anything. This policy explains what we refund if you stop a paid plan, and how to ask.
1. We refund the unused balance only
If you ask to stop a paid plan (Starter or Business) before it ends, we refund only the balance of what you paid us: the part of your payment that has not been used. We do not refund what has already been used.
From the amount you paid, we deduct:
- the value of the service already used up to the date of your request, including the part of the plan period that has passed and the AI credits used;
- the registration cost of any domain registered for you, because a registration cannot be undone (the domain stays yours until it expires);
- the cost of hosting your websites up to the date of your request, if any.
What is left, if anything, is refunded. Before we refund, we email you the calculation so you can see each amount. After the refund your workspace moves to the Free plan.
2. Domains
Domain registrations and renewals are passed on to the domain registry as soon as you pay and cannot be cancelled, so they are not refundable, except when the registration fails. If we cannot register or renew a domain you paid for, we refund that amount in full.
3. Upgrades
When you upgrade from Starter to Business, the unused part of your Starter plan is credited against the Business price at checkout. A later refund is worked out on what you actually paid, as in section 1.
4. Cancelling
Plans don't renew automatically, so there is no subscription to cancel and you will never be charged without choosing to pay. If you don't renew, your plan ends on its end date; everything keeps working for 15 days, and then your workspace moves to the Free plan. Nothing is deleted. To close your account completely, write to us.
5. Failed, duplicate or wrong payments
If you were charged twice, charged the wrong amount, or money left your account but the payment failed on our side, we refund the extra amount in full. Razorpay usually returns failed payments automatically within 5 to 7 working days; if it hasn't, write to us with your payment reference.
6. Your own customers
Refunds for orders placed on websites made with Idea2Site are handled by that business, under its own policy and through its own payment gateway. We are not the seller and cannot refund those orders. See our Terms of service.
7. How to ask for a refund
Email rm@sensysindia.com from the email address on your account, with your workspace name and the payment reference or invoice number. We reply within 2 working days. Approved refunds are sent to the original payment method through Razorpay and usually reach you within 5 to 7 working days.
Contact us
Sensys Technologies Pvt. Ltd. (Idea2Site)
904, 905, 906, Corporate Annexe, Sonawala Road, Goregaon (East), Mumbai 400063, Maharashtra, India
Email: rm@sensysindia.com · Phone: +91 98673 07971